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Electronics: | Period: 10 Days
Tablets (except Apple), Laptops (except Apple), Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment, Game and Smart Wearables (except Apple)
You may request for a replacement within 10 days of delivery/ installation (as applicable). In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you.
We will help you troubleshoot any issues you may have, either through online tools, over the phone, and/or through an in-person technical visit. In the case of tablets, you may also be required to install an application to aid with troubleshooting.
For products where installation is provided by Biness’s service partners, please do not open the product packaging by yourself. Biness authorised personnel shall help in unboxing and installation of the product.
Electronics: Mobiles (except Apple, Google) | Period: 10 Days
Large Appliances: Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG.
You may request for a replacement within 10 days of delivery/installation (as applicable). In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you.
Assistance shall be provided to troubleshoot any issues that you may face, either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the 10-day period following delivery/installation, a replacement of the same model will be provided at no additional cost.
If no defect is confirmed or the issue is not diagnosed within 10 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.
Electronics: Mobiles – Apple, GoogleTablets – AppleLaptops – AppleSmart Watches – Apple | Period: 10 Days
You may request for a replacement within 10 days of delivery only if the product was received in damaged condition. In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you. For all other device-related issues, please contact the brand authorized service centre directly. Authorized Service Partner Locator :
Apple – https://locate.apple.com/in/en
Google- h ttps://support.google.com/pixelphone/answer/7173456?hl=en-GB
Brand Support Site :Apple – https://support.apple.com/en-inGoogle – https://madeby.google.com/intl/en_in/phone/support/
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
|Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.|
|Undamaged Product||The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||Product’s original packaging/ box should be undamaged.|
The field executive may refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.